Privacy policy
Privacy Policy
Last Updated: 01 May 2026
At ZygoPlay, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact our support team, or otherwise use our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
- Information We Collect
When you use the ZygoPlay website, we may collect information that you provide directly to us, including:
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Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Information you provide when contacting customer support
• Information submitted through forms on our website
When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage information.
- How We Use Your Information
We may use the information we collect to:
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Process and deliver your orders
• Confirm and communicate about your orders
• Provide customer support
• Process payments through our payment service providers
• Handle returns, refunds and replacements
• Provide order tracking and delivery updates
• Respond to questions and requests
• Improve our website, products and customer experience
• Detect and prevent fraud, abuse and unauthorized activity
• Maintain the security and proper functioning of our website
• Comply with applicable legal and regulatory requirements
We use personal information only for legitimate and relevant purposes connected with providing our products and services.
- Payment Information
Payments made through our website may be processed by third-party payment providers.
ZygoPlay does not intentionally store complete payment card details such as your full card number or CVV on our website. Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy and security practices.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your experience.
Cookies may also be used by certain third-party services that operate on our website, such as analytics, payment, advertising, or other service providers.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
- Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website, measure advertising performance, and improve our marketing.
These services may collect information such as device information, browser information, pages visited, approximate location, and interactions with advertisements.
Where applicable, these third-party services process information according to their own privacy policies and terms.
- Sharing of Information
We may share necessary information with trusted service providers that help us operate our business, including:
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Payment service providers
• Shipping and logistics providers
• Order fulfilment partners
• Website hosting and technology providers
• Analytics and advertising service providers
• Customer support and communication providers
We only share information that is reasonably necessary for the relevant service or purpose.
We may also disclose information where required by law, legal process, government authority, or where reasonably necessary to protect our rights, customers, website, or business.
- Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
- Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
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Request information about the personal data we process
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal data
• Raise a privacy-related complaint with us
To exercise an applicable privacy right, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
- Children’s Privacy
ZygoPlay sells toys and products that may be purchased for children, but our website is intended to be used by adults.
We do not knowingly request or intentionally collect personal information directly from children for independent use of our services.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
- Third-Party Websites
Our website may contain links to websites or services operated by third parties.
ZygoPlay is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updated version will be posted on this page with a revised “Last Updated” date.
- Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
ZygoPlay
Email: connect@zygoplay.com
Customer Support: +91-02269710924
Support Hours: Mon–Sat | 10 AM–7 PM
